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Nurse: Good afternoon, Ms Watson. My name is Susan and I’ll be looking after you this afternoon.
Patient: Hello Susan. Please call me Anne – Ms Watson is so formal.
Nurse: OK! How are you feeling today, Anne?
Patient: Not so good actually, Susan. I had a bad night’s sleep and my back is really aching.
Nurse: I’m very sorry to hear that, Anne. Let me take your obs and then I’ll see if I can do anything about your sore back.
(later)
Nurse: There you go, Anne. I hope you’re feeling more comfortable now.
Patient: Thanks Susan. I feel much better.
Nurse: That’s great. I need to go now, but if you need me at all just use the buzzer. See you soon.
Patient: Thanks! Bye.
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