Question

Tengo una tarea de una queja telefónica en ingles, Me podrían ayudar

Answer 1

si claro, que desea saber.

Answer 2

Shop-Asistan.
Good mornig! Somy customers service,my name is Albert,how can help you?
Customer
.Good mornig sir,I purchased a Somy Smart TV from your company last month.Unfortunalyte,I m not satisfied whit the item i ordered .There has been a misunderstading whit my orden.
Shop-Asistan.
Oh,I do apologize for all inconvenicence madam,coult you tell my what the problem is and I will help you as much a I can.
Coustomer.
well the problem is that ordered a Somy Smart TV but a I haven ,treceived it.
Instead of that ,I have a Plasma Screen tv