Respuestas
Respuesta:
Customer service representatives interact with customers and are the point of contact for handling any questions, problems or complaints. Almost all industries employ at least one customer service representative, but they are most commonly found working in retail stores, telephone call centers and insurance agencies. It is important to have an effective job description to define how the duties of this person will fit into your organization.
The skills required in a customer service representative position vary from job to job. Most companies expect their agents to have strong verbal communication, problem-solving and computer skills. By reviewing a variety of job description examples, you will gain understanding for what to include in your job description.
Explicación: