Question

TEMA 4 NRO 2 EDDis - TERMINADO - resuelto

666 Oak Street
October 21st
Mr. Larry McCann, President
Grumble's Department Store
P.O. Box 5554
New York, NY 11001


Dear Mr. McCann,

I'd like to bring to your attention the events of the past few weeks concerning a washing machine which I purchased on September 14th from your appliance department. The machine was delivered and installed several days later, but since that time has failed to work.

Before using the machine, I read the instruction book and followed the instructions to the letter. They didn't seem to be written in a complicated way - I usually have a head for these things, but for some reason the machine didn't work. At that point I re-read the directions so as to be sure I had set everything correctly. However, the machine remained idle.

A label on the back of the machine listed a phone number to call in case of problems. I called and spoke to a technician, who gave me step-by-step instructions how to turn on the machine. But the whole process was a waste of time. The machine still wouldn't work.

Several days later, another technician actually came to my home to try to figure out what was wrong. I hoped to be doing my laundry by the time he left, but he could not get the machine to work, either. He told me I had two options: either to have the machine repaired or exchange it for a new one. Since this machine is brand-new and has never worked, I felt I deserved a new one.

I called your store and was told that the normal procedure was to write a letter to the department manager explaining the problem. I did this several weeks ago, but my letter appears to have been ignored.

Mr. McCann, by the time you get this letter, an out-of-order washing machine will have been sitting in my house for nearly six weeks. This whole episode has been a pain in the neck for me. The machine needs to be replaced immediately. If it is not, my lawyer will be getting in touch with you. Please consider this a final warning.


Sincerely,
Felicity Dundee
___________________________

Felicity says she followed the instructions "to the letter." What did she do?
- She did everything exactly as the instructions said to.

What does Felicity mean when she says she "has a head for these things"?
- She can usually understand how to get machines to work.
_________________________
(check) Felicity bought the washing machine on September 14th.
Felicity's lawyer has written six letters to the department manager.
The instructions were very difficult to understand.
The machine wasn't delivered for six weeks.
(check) When Felicity tried to turn on the machine, it didn't work.
(check) On the phone, a technician explained how to get the machine to work.
Another technician told Felicity to write a letter of complaint.
(check) The department manager didn't answer Felicity's letter of complaint.

___________________________
ORDER

Buys washing machine.
Machine delivered and connected.
Studies the instruction book thoroughly.
Technician explains how machine works.
Technician comes to inspect machine.
Calls the department store.
Threatens to take action with a lawyer.
_______________________

- Another letter of complaint here.
- Oh, not another one! What's the problem this time?
- A brand new washing machine that's been out-of-order since the woman purchased it.
- Again? These women just can't follow simple instructions!
- No, this one says she has a head for these things and has even called a out to figure out what's wrong. She says she wrote a letter to the department manager several weeks ago, but didn't get an answer.
- Well, just send another technician out.
- She says this letter is a final warning. She wants to get a lawyer onto this.
- Oh what a day...
___________________________
- Another letter of complaint here.
- Oh, not another one! What's the problem this time?
- A brand new washing machine that's been out-of-order since the woman purchased it.
- Again? These women just can't follow simple instructions!
- No, this one says she has a head for these things and has even called a out to figure out what's wrong. She says she wrote a letter to the department manager several weeks ago, but didn't get ananswer.
- Well, just send another technician out.
- She says this letter is a final warning. She wants to get a lawyer onto this.
- Oh what a day...
___________________________

TEST - PRUEBA

Which word in the letter means "choices"?
- options

In this letter, the word "directions" means
- how to operate something.

A technician was sent to repair the washing machine in response to Felicity's first letter.
- False

Which sentence is not true about Mrs. Dundee?
- She is in pain.

Mrs. Dundee got the number of the technical department at Grumble's from
- the back of the machine.

Will Mrs. Dundee write another letter to Grumble's herself about this problem?
- No

Answer 1

Respuesta:

Las respuestas son correctas

Explicación: