Question

Podrían ayudarme con este speaking? Tiñen que poner las palabras que quitan pero que tenga sentido obviamente.
A. Good afternoon, customer service. Alice speaking, can I help you?
B . Hello. I’ve just bought .................from your shop and I’ve got a problem with it.
A. Certainly. What’s the problem?
B. I can’t....................... Could you explain to me how to ...................?
A. Have you checked that.............?
B . Yes, I have and I’ve tried ....................... but that didn’t work.
A. I’m very sorry about that. We can send you a new ..................tomorrow.
B. Oh, that would be great.
A. Can I take your name and address, please?
B. Yes, my name is ............ and my address is ................
A. That’s great.
B. Thank you very much for your help.

Answer 1

A. Good afternoon, customer service. Alice speaking, can I help you?

B. hello I just bought a product in your store and I have a problem with that.

A. Certainly. What is the problem?

B. I can't make it work. Could you explain how please?

A. Have you checked if I use it with my wife frequently?

B. Yes, I did and tried to make your recommendation, but that didn't work.

A. I'm so sorry about that. We can send you a new one, thanks tomorrow.

B. Oh, that would be great.

A. Can I take your name and address, please?

B. Yes, my name is Jhonson, my address is Calle 17 # 27 # 21 to the city center

A. That is great.

B. Thank you very much for your help.